Last updated 15th Aug 2021

Refunds are solely up to our partner merchant and are solely up to the merchant's discretion.

Payments through WeGoWhere are eligible for refunds up to 15 days from payment date.

Refund Reasons

You can request a refund from our partner restaurants if:

• Food cooked incorrectly or with poor quality
• Food poisoning
• Allergic reaction upon consuming — restaurant did not follow instructions

Requesting a refund

Chat with our support team through our official LINE account

How long does it take?

If approved by the merchant, WeGoWhere will process the refund immediately. Credit card holders will receive the refunded amount in their next billing cycle. For debit cards, the amount will be return within 30-60 days.